Holiday Attitude Drift is when this stress spills over into the workplace. You’ll see a noticeable shift in an employee's demeanor. They become less patient, more reactive, and emotionally checked out. Their usual positive attitude drifts into irritability. This isn’t intentional insubordination; it's a symptom of being stretched too thin.

Quiet Dodging is the workplace equivalent. It’s when employees subtly sidestep responsibility, accountability, and challenging assignments. It’s not a flat-out "no." It's a "maybe later," a "let me check my calendar," or a complete disappearing act when a tough project is being discussed.

It’s the employee who used to chime in with brilliant ideas during the 2:00 PM brainstorm but now sits silently, nodding just enough to prove they’re awake. It’s the email that gets answered tomorrow instead of today. It’s the "Not my job, not my problem" energy radiating from cubicle four.

This episode wasn’t just about theory; it was a masterclass in actionable steps to elevate your customer experience by focusing on your team. Here are some standout moments: Listening as a Superpower: Joe shared how listening is the most underutilized skill in customer service. Truly hearing your customers and employees can transform relationships. The Power of Vulnerability: Marty and Joe discussed how leaders can build trust by being open about their own challenges and go

Most business owners focus so intensely on what they want to achieve that they forget to think like their customers. They concentrate on sales numbers, profit margins, and operational efficiency while missing the most crucial element: the human experience. The customer journey isn't just about that first impression, though it certainly starts there. It's about every single touchpoint, every interaction, and every moment that shapes how people feel about your business.

First impressions aren’t a one-and-done deal. Businesses need to continuously wow their customers, not just the first time but every time. Marty highlighted the slippery slope of businesses that start strong and fade over time, sharing a cautionary tale about a barbecue place that downsized portions, decreased quality, and alienated loyal fans. On the flip side, he raved about a spot that sold out of its specialties daily, elevating the customer...

From personal stories to the logistics of what it takes to distribute over 10 million diapers; this episode was packed with insights and inspiration. Read on to find out how Nancy, Marty, and an army of volunteers are making the world a better place, one diaper at a time, with the help of Marty’s signature BACON acronym.

When it comes to helping, "Helping the Helpers" shows us how small gestures can make for big smiles! With Victoria's glowing energy and Marty’s motivational spark, this episode dives into the rewards of being in service to others and why it’s not just work—it’s a way of life.

uncovered the incredible impact of dance on personal development, from instilling discipline and resilience to fostering a sense of community. Alyce's inspiring story and passion for mentoring young dancers make this episode a must-listen. Can’t catch the recording just yet? No worries, we’ve got the highlights right here to get you hooked.

Whether you’re new to marketing or a seasoned professional, the game of golf can offer powerful lessons to enhance your approach. Think of this post as your marketing "caddy," helping you pick the right tools, refine your swing, and aim for that hole-in-one success...

What if I told you that the rows you plant today can plant seeds of joy in others tomorrow? Sharing what you have sowed—whether it’s a...

When it comes to ensuring every child gets the care, attention, and developmental support they deserve, TOTS Therapeutic Child Care Center

Behind every thriving professional is often an unseen support system, and at the heart of that system is often a supportive spouse...

Over the last nine episodes, we’ve peeled back the layers of what it means to grow as a leader. From mastering time management to...

For small business owners and freelancers, tax compliance isn't just about avoiding penalties—it's about strategic financial planning...

When deadlines loom large and stress levels skyrocket, the importance of teamwork and happiness in the workplace cannot be overstated...

Positive energy at work is not just a feel-good concept; it's a powerful force that can transform your office environment and drive both...

Imagine stepping into a workplace every day where the atmosphere is vibrant, the energy is contagious, and employees are genuinely excited..

If you think theater is all about dramatic monologues and extravagant costumes, think again. Theater experience is a treasure trove of...

Empowering your team means relinquishing some level of control, which can be daunting. Micromanagement might feel like a surefire way to...