Psychological safety is the secret sauce of team success. If your team is terrified to make a mistake, they will never share a brilliant idea. Gina shares a beautiful story about an employee who sent a long, panicked apology text after hours over a minor mistake. Gina immediately called them to say, "You absolutely do not need to apologize to this level." Leaders must actively dismantle fear. Remind your team that you are all human. Mistakes will happen. As long as you are...