In Part 4 of our deep-dive series on customer experience, we're exploring what separates businesses that merely survive from those that create raving fans. The secret isn't complex technology or massive budgets. It's something far more fundamental: putting humanity back into business.

Dale Carnegie’s Timeless Wisdom The episode also delved into the enduring relevance of Dale Carnegie’s teachings. Published in 1936, How to Win Friends and Influence People has sold over 30 million copies and remains a cornerstone of self-improvement and salesmanship. Here are some standout lessons from the book that Marty and Nate discussed...

Most business owners focus so intensely on what they want to achieve that they forget to think like their customers. They concentrate on sales numbers, profit margins, and operational efficiency while missing the most crucial element: the human experience. The customer journey isn't just about that first impression, though it certainly starts there. It's about every single touchpoint, every interaction, and every moment that shapes how people feel about your business.

Banking with a Smile Rosie shared her journey from part-time teller to community banking leader, proving that passion and perseverance can lead to incredible success. Her love for helping people shines through in every story she tells, whether it’s about opening a child’s first savings account, guiding a young couple toward their dream home, or supporting local nonprofits with back-to-school drives. Rosie’s philosophy? Banking is more than transactions, it’s about transforma

When it comes to helping, "Helping the Helpers" shows us how small gestures can make for big smiles! With Victoria's glowing energy and Marty’s motivational spark, this episode dives into the rewards of being in service to others and why it’s not just work—it’s a way of life.

Have you ever walked into a business and felt like you were the center of their universe? Or maybe, walked out wishing they'd treated you just a bit better? This week’s episode of Bacon Bits with Master Happiness dove into the concept of the customer experience and why it’s the secret key to business success. Hosted by the always-enthusiastic Marty Jalove and his returning guest, Joe Janicki from Brightway Insurance, this conversation revealed...

uncovered the incredible impact of dance on personal development, from instilling discipline and resilience to fostering a sense of community. Alyce's inspiring story and passion for mentoring young dancers make this episode a must-listen. Can’t catch the recording just yet? No worries, we’ve got the highlights right here to get you hooked.

Mary Kay Ash wasn’t just a sales legend. She taught valuable leadership lessons that stretch far beyond the cosmetics counter. From showing gratitude to cultivating connections, her principles remain timeless.

The Straw Man approach is, quite simply, when you take someone’s argument and twist it. You make it overly simplistic or exaggerated, turning it into an easy target to defeat. It’s like building a flimsy scarecrow, then patting yourself on the back for knocking it down.

Once you recognize these sins, you’ll not only avoid potential pitfalls but also position your brand for growth and trust. Let's uncover the foolish habits that may be sabotaging your success and learn how to redeem your marketing soul.

More than just the usual deep-dive into work-life balance—Holly brought a refreshing and relatable approach to managing life’s chaos...

Artificial Intelligence (AI) is no longer a concept confined to sci-fi movies or futuristic novels. It’s here, right now, shaping the way...

From discovering your passion to mastering sales and customer service, this series was designed to arm you with tools, strategies...

Over the last nine episodes, we’ve peeled back the layers of what it means to grow as a leader. From mastering time management to...

When deadlines loom large and stress levels skyrocket, the importance of teamwork and happiness in the workplace cannot be overstated...

Imagine stepping into a workplace every day where the atmosphere is vibrant, the energy is contagious, and employees are genuinely excited..

Empowering your team means relinquishing some level of control, which can be daunting. Micromanagement might feel like a surefire way to...

Accountability is a continuous process, and having a mentor or business coach can provide the guidance and support needed to stay on track.

Imagine waking up each day with a clean slate, ready to write a new chapter in your life.

It's more than just a collective effort; it's about understanding that every individual is unique, with their own strengths, weaknesses...