Marty JaloveApr 23 minMy Favorite ShoesGood leaders and good people know how to take a few steps away and imagine what it’s like to walk miles in the shoes of others.
Marty JaloveMar 295 minBlending Human Resources and Employee EnrichmentMany see the HR department as a necessary liaison between employees and the company, while others view it as a line of defense for the...
Marty JaloveMar 145 minExceeding Expectations: The Key to Customer Service RecoveryWhen those interactions don't meet expectations, it can lead to dissatisfaction and, potentially, a lost customer.
Marty JaloveFeb 285 minHelp First Mindset: Give Customers a Reason to be LoyalIn a world bombarded with advertising noise, the sweet sizzle of a 'help-first' approach cuts through the static, leaving a lasting...