In Part 4 of our deep-dive series on customer experience, we're exploring what separates businesses that merely survive from those that create raving fans. The secret isn't complex technology or massive budgets. It's something far more fundamental: putting humanity back into business.

Dale Carnegie’s Timeless Wisdom The episode also delved into the enduring relevance of Dale Carnegie’s teachings. Published in 1936, How to Win Friends and Influence People has sold over 30 million copies and remains a cornerstone of self-improvement and salesmanship. Here are some standout lessons from the book that Marty and Nate discussed...

Most business owners focus so intensely on what they want to achieve that they forget to think like their customers. They concentrate on sales numbers, profit margins, and operational efficiency while missing the most crucial element: the human experience. The customer journey isn't just about that first impression, though it certainly starts there. It's about every single touchpoint, every interaction, and every moment that shapes how people feel about your business.

Banking with a Smile Rosie shared her journey from part-time teller to community banking leader, proving that passion and perseverance can lead to incredible success. Her love for helping people shines through in every story she tells, whether it’s about opening a child’s first savings account, guiding a young couple toward their dream home, or supporting local nonprofits with back-to-school drives. Rosie’s philosophy? Banking is more than transactions, it’s about transforma

From personal stories to the logistics of what it takes to distribute over 10 million diapers; this episode was packed with insights and inspiration. Read on to find out how Nancy, Marty, and an army of volunteers are making the world a better place, one diaper at a time, with the help of Marty’s signature BACON acronym.

Have you ever walked into a business and felt like you were the center of their universe? Or maybe, walked out wishing they'd treated you just a bit better? This week’s episode of Bacon Bits with Master Happiness dove into the concept of the customer experience and why it’s the secret key to business success. Hosted by the always-enthusiastic Marty Jalove and his returning guest, Joe Janicki from Brightway Insurance, this conversation revealed...

Jorge's story takes us through the twists and turns of life as a restaurant owner, food truck entrepreneur, landscaper, devoted father, and a person motivated by the mantra “never give up.” Marty Jalove kicked off the episode by exploring the importance of storytelling and communication before introducing Jorge, who shared his remarkable evolution in both business and life.

The second half of the show dove into a deeply moving and essential topic: recognizing and empathizing with hidden pain. Although scars and broken bones are easy to spot, conditions like anxiety, chronic illness, or grief often go unnoticed. Marty and Mary explored how to be better allies for loved ones who might be struggling in ways we can’t see.

Have you ever faced a conversation so daunting you’d rather endure anything else than tackle it head-on? Or found yourself wondering how to manage your finances better without stressing over it every day? If you’ve nodded along, this episode of Bacon Bits with Master Happiness is a must-listen. Hosted by the charismatic and thought-provoking Master Happiness, this week's episode dives deep into wealth management, the art of tough conversations, and how a little sprinkle of em

Whether you're laying a wood floor in a high-end studio or helping a first-time homeowner pick the right finish, BACON keeps your...

What can a Greek philosopher from 2,000 years ago teach us about closing deals in modern sales? Surprisingly, quite a lot.

When it comes to ensuring every child gets the care, attention, and developmental support they deserve, TOTS Therapeutic Child Care Center

Over the last nine episodes, we’ve peeled back the layers of what it means to grow as a leader. From mastering time management to...

When deadlines loom large and stress levels skyrocket, the importance of teamwork and happiness in the workplace cannot be overstated...

...it's all too common for individuals to feel overwhelmed by the sheer volume of tasks and expectations. From work demands to personal...

An Arch Enemy gives us a purpose in life; an evil that must be vanquished. A duty to our greater self and an obligation to the others that..

Imagine waking up each day with a clean slate, ready to write a new chapter in your life.

Assessing whether to continue or discontinue your business can be a profoundly emotional and stressful process. Many business owners feel...

Suing might seem like the only option when you're wronged, but it's important to understand the full picture...

By focusing on developing communication, emotional intelligence, adaptability, and time management, you can set yourself up for long-term...