Holiday Attitude Drift is when this stress spills over into the workplace. You’ll see a noticeable shift in an employee's demeanor. They become less patient, more reactive, and emotionally checked out. Their usual positive attitude drifts into irritability. This isn’t intentional insubordination; it's a symptom of being stretched too thin.

If there’s one thing this episode proved, it’s that kindness is timeless. Marty couldn’t even get these two to argue! Their playful banter about karaoke songs and favorite musicals was a masterclass in how to communicate with warmth and humor. Chris’s advice to “be curious and open-minded” and Lauren’s suggestion to “pretend you know nothing and ask questions” are lessons we can all take to heart.

Quiet Dodging is the workplace equivalent. It’s when employees subtly sidestep responsibility, accountability, and challenging assignments. It’s not a flat-out "no." It's a "maybe later," a "let me check my calendar," or a complete disappearing act when a tough project is being discussed.

For Joe’s team, these values even spell out "TACOS" (Teamwork, Accountability, Continuous Improvement, Optimism, and Service). Marty adds that culture isn’t just for employees, it should also guide your relationships with clients and vendors.

It’s the employee who used to chime in with brilliant ideas during the 2:00 PM brainstorm but now sits silently, nodding just enough to prove they’re awake. It’s the email that gets answered tomorrow instead of today. It’s the "Not my job, not my problem" energy radiating from cubicle four.

This episode of Bacon Bits with Master Happiness is more than just a guide to dealing with difficult coworkers; it’s a reminder that we’re all human, and sometimes, a little humor and a lot of BACON can make even the toughest situations better. Whether you’re dealing with a micromanager, a free rider, or just someone who rubs you the wrong way, Marty, Tiffany, and Kevin have you covered.

The conversation, filled with the show’s signature blend of wisdom, witty banter, and fun tangents, revealed that Franklin’s methods are as relevant today as they were in the 18th century. We dove into his life, from his mere two years of formal education to his role in securing France's support for a young America. Using the show's BACON framework, we extracted powerful Benjamin Franklin sales lessons that any entrepreneur, marketer, or leader can apply.

Emotional manipulation isn't always loud or obvious. Sometimes, it’s a quiet, subtle current in a conversation that leaves you feeling off-balance. Throughout the show, we unpacked several of these tactics to help you spot them in your own life. Do any of these sound familiar?

Building an extraordinary customer experience is exactly like that. It’s not about a single, grand gesture. It’s about a thousand small moments where you choose to go just a little bit further than expected. It’s about being remarkable, not just reliable. This is how you go from being a company people use to a company people love.

Every great business starts with an idea, but it’s rarely the first one that sticks. The She'Safe team began their journey with a completely different concept: a trackable golf ball to help players find lost balls. While clever, they soon realized the market wasn't big enough.

In today’s fast-paced, distraction-filled world, boredom has become a rarity. We scroll, swipe, and binge-watch to avoid it at all costs. But Marty argues that boredom is a gift; a chance to let your mind wander, dream, and discover. It’s in those quiet moments, whether you’re stuck in traffic or folding laundry, that breakthroughs happen. And yes, even boredom at work can lead to unexpected creativity and clarity.

This episode wasn’t just about theory; it was a masterclass in actionable steps to elevate your customer experience by focusing on your team. Here are some standout moments: Listening as a Superpower: Joe shared how listening is the most underutilized skill in customer service. Truly hearing your customers and employees can transform relationships. The Power of Vulnerability: Marty and Joe discussed how leaders can build trust by being open about their own challenges and go

Let’s face it, fundraising can feel awkward. Whether you’re the one asking for donations or the one being asked, it’s easy to feel uncomfortable. But Marty and Agnieszka are here to flip that script! They dive into the challenges and joys of fundraising, sharing personal stories and practical tips to make it a positive, exciting experience for everyone involved.

In Part 4 of our deep-dive series on customer experience, we're exploring what separates businesses that merely survive from those that create raving fans. The secret isn't complex technology or massive budgets. It's something far more fundamental: putting humanity back into business.

This week’s show featured two special guests who brought vastly different perspectives to the table: 15-year-old Anabella and 84-year-old Augie. These two guests, representing vastly different ends of the age spectrum, shared their views on happiness, friendship, technology, traditions, and pursuing dreams.

Most business owners focus so intensely on what they want to achieve that they forget to think like their customers. They concentrate on sales numbers, profit margins, and operational efficiency while missing the most crucial element: the human experience. The customer journey isn't just about that first impression, though it certainly starts there. It's about every single touchpoint, every interaction, and every moment that shapes how people feel about your business.

Banking with a Smile Rosie shared her journey from part-time teller to community banking leader, proving that passion and perseverance can lead to incredible success. Her love for helping people shines through in every story she tells, whether it’s about opening a child’s first savings account, guiding a young couple toward their dream home, or supporting local nonprofits with back-to-school drives. Rosie’s philosophy? Banking is more than transactions, it’s about transforma

First impressions aren’t a one-and-done deal. Businesses need to continuously wow their customers, not just the first time but every time. Marty highlighted the slippery slope of businesses that start strong and fade over time, sharing a cautionary tale about a barbecue place that downsized portions, decreased quality, and alienated loyal fans. On the flip side, he raved about a spot that sold out of its specialties daily, elevating the customer...

From personal stories to the logistics of what it takes to distribute over 10 million diapers; this episode was packed with insights and inspiration. Read on to find out how Nancy, Marty, and an army of volunteers are making the world a better place, one diaper at a time, with the help of Marty’s signature BACON acronym.

Ultimately, as Marty highlighted, the Purple Cow theory isn’t just for businesses; it’s a philosophy for life. Whether you’re competing for a promotion, creating art, or selling tacos, dare to be different enough to make people stop, stare, and smile.