Marty JaloveMar 224 minDefining Your Audience: A Marketer's Guide to Winning Over HeartsEntrepreneurs and startups need a sophisticated understanding of their audience to carve out a competitive edge.
Marty JaloveMar 145 minExceeding Expectations: The Key to Customer Service RecoveryWhen those interactions don't meet expectations, it can lead to dissatisfaction and, potentially, a lost customer.
Marty JaloveFeb 293 minStreamlining Your Small Business OperationsBy streamlining your small-business operations, not only do you amplify your business's ability to cut expenses, but you also set the stage
Marty JaloveFeb 285 minHelp First Mindset: Give Customers a Reason to be LoyalIn a world bombarded with advertising noise, the sweet sizzle of a 'help-first' approach cuts through the static, leaving a lasting...