Every great business starts with an idea, but it’s rarely the first one that sticks. The She'Safe team began their journey with a completely different concept: a trackable golf ball to help players find lost balls. While clever, they soon realized the market wasn't big enough.

In today’s fast-paced, distraction-filled world, boredom has become a rarity. We scroll, swipe, and binge-watch to avoid it at all costs. But Marty argues that boredom is a gift; a chance to let your mind wander, dream, and discover. It’s in those quiet moments, whether you’re stuck in traffic or folding laundry, that breakthroughs happen. And yes, even boredom at work can lead to unexpected creativity and clarity.

This episode wasn’t just about theory; it was a masterclass in actionable steps to elevate your customer experience by focusing on your team. Here are some standout moments: Listening as a Superpower: Joe shared how listening is the most underutilized skill in customer service. Truly hearing your customers and employees can transform relationships. The Power of Vulnerability: Marty and Joe discussed how leaders can build trust by being open about their own challenges and go

Let’s face it, fundraising can feel awkward. Whether you’re the one asking for donations or the one being asked, it’s easy to feel uncomfortable. But Marty and Agnieszka are here to flip that script! They dive into the challenges and joys of fundraising, sharing personal stories and practical tips to make it a positive, exciting experience for everyone involved.

In Part 4 of our deep-dive series on customer experience, we're exploring what separates businesses that merely survive from those that create raving fans. The secret isn't complex technology or massive budgets. It's something far more fundamental: putting humanity back into business.

This week’s show featured two special guests who brought vastly different perspectives to the table: 15-year-old Anabella and 84-year-old Augie. These two guests, representing vastly different ends of the age spectrum, shared their views on happiness, friendship, technology, traditions, and pursuing dreams.

Most business owners focus so intensely on what they want to achieve that they forget to think like their customers. They concentrate on sales numbers, profit margins, and operational efficiency while missing the most crucial element: the human experience. The customer journey isn't just about that first impression, though it certainly starts there. It's about every single touchpoint, every interaction, and every moment that shapes how people feel about your business.

Banking with a Smile Rosie shared her journey from part-time teller to community banking leader, proving that passion and perseverance can lead to incredible success. Her love for helping people shines through in every story she tells, whether it’s about opening a child’s first savings account, guiding a young couple toward their dream home, or supporting local nonprofits with back-to-school drives. Rosie’s philosophy? Banking is more than transactions, it’s about transforma

First impressions aren’t a one-and-done deal. Businesses need to continuously wow their customers, not just the first time but every time. Marty highlighted the slippery slope of businesses that start strong and fade over time, sharing a cautionary tale about a barbecue place that downsized portions, decreased quality, and alienated loyal fans. On the flip side, he raved about a spot that sold out of its specialties daily, elevating the customer...

From personal stories to the logistics of what it takes to distribute over 10 million diapers; this episode was packed with insights and inspiration. Read on to find out how Nancy, Marty, and an army of volunteers are making the world a better place, one diaper at a time, with the help of Marty’s signature BACON acronym.

Ultimately, as Marty highlighted, the Purple Cow theory isn’t just for businesses; it’s a philosophy for life. Whether you’re competing for a promotion, creating art, or selling tacos, dare to be different enough to make people stop, stare, and smile.

When it comes to helping, "Helping the Helpers" shows us how small gestures can make for big smiles! With Victoria's glowing energy and Marty’s motivational spark, this episode dives into the rewards of being in service to others and why it’s not just work—it’s a way of life.

Have you ever walked into a business and felt like you were the center of their universe? Or maybe, walked out wishing they'd treated you just a bit better? This week’s episode of Bacon Bits with Master Happiness dove into the concept of the customer experience and why it’s the secret key to business success. Hosted by the always-enthusiastic Marty Jalove and his returning guest, Joe Janicki from Brightway Insurance, this conversation revealed...

uncovered the incredible impact of dance on personal development, from instilling discipline and resilience to fostering a sense of community. Alyce's inspiring story and passion for mentoring young dancers make this episode a must-listen. Can’t catch the recording just yet? No worries, we’ve got the highlights right here to get you hooked.

Mary Kay Ash wasn’t just a sales legend. She taught valuable leadership lessons that stretch far beyond the cosmetics counter. From showing gratitude to cultivating connections, her principles remain timeless.

The Straw Man approach is, quite simply, when you take someone’s argument and twist it. You make it overly simplistic or exaggerated, turning it into an easy target to defeat. It’s like building a flimsy scarecrow, then patting yourself on the back for knocking it down.

Jorge's story takes us through the twists and turns of life as a restaurant owner, food truck entrepreneur, landscaper, devoted father, and a person motivated by the mantra “never give up.” Marty Jalove kicked off the episode by exploring the importance of storytelling and communication before introducing Jorge, who shared his remarkable evolution in both business and life.

Whether you’re new to marketing or a seasoned professional, the game of golf can offer powerful lessons to enhance your approach. Think of this post as your marketing "caddy," helping you pick the right tools, refine your swing, and aim for that hole-in-one success...

This week’s episode took a deep, insightful look at Diversity, Equity, and Inclusion (DEI), a topic sparking discussions and debates in workplaces and communities worldwide. Joining Marty was a dynamic panel of leaders and professionals who brought fresh perspectives...

Once you recognize these sins, you’ll not only avoid potential pitfalls but also position your brand for growth and trust. Let's uncover the foolish habits that may be sabotaging your success and learn how to redeem your marketing soul.